International Service Guarantee
International Export Service Guarantee*
Dogtainers are proud to have the only international service guarantee in the pet transport industry. The guarantee has been designed to ensure that as a customer of Dogtainers you will feel confident, reassured and have full peace of mind that your pet’s export from Australia and all its arrangements are in the best and safest possible hands (*this guarantee excludes domestic & import moves into Australia).
Our international service guarantee ensures that not only do your pets arrangements get made in a timely and secure manner but your pet will also have the opportunity to acclimatise with their travel crate prior to the travel dates as the crate is brought to your residence at a prearranged time with Dogtainers once the booking is confirmed.
International Export Service Guarantee Inclusions
Your Journey Ahead
Itinerary and relevant details so you know what to expect and when.
Country Requirements
Entry requirements on the destination country to ensure your pet is prepared in a timely and concise manner.
Travel Crate Delivered
Travel crate dropped to your residence to allow your pet to become acclimatised prior to the journey.
Almost Time For Travel
Key details relating to remaining parts of the preparation for your pets travel.
Photo Of Your Pet
You will receive a photo of your precious pet prior to their international journey.
Follow Up on Arrival
Follow up from your specialist pet consultant to see how your pet has settled in. At this stage you are able to review our service.
Please see Terms and conditions
Trusted by industry leaders and government bodies
TRUSTED SINCE 1971
Why Choose Dogtainers
Australia's most trusted pet transport company — 50 years of experience, offices in every state, and a team of genuine pet lovers.
● Official RSPCA partner
● IPATA member
● Australia's oldest pet transport company
Offices in every state
The only pet transport company with local offices and staff in every state and territory — always someone nearby looking after your pet.
50 years of experience
Operating since 1971 — Australia's oldest pet transport company, moving thousands of pets safely every year.
Accredited and trusted
Official RSPCA partner and IPATA member. Your pet is in certified hands from pick-up to delivery.
Pet lovers, just like you
We know pets are family. Every team member shares your commitment to their care and wellbeing.
CUSTOMER REVIEWS
What our customers say
“Moved our two dogs from Brisbane to London. The team handled every document and kept us updated throughout. Couldn’t have done it without them.”
Sarah M.
Brisbane → London
“As a Defence family we move constantly. Dogtainers have handled three postings for us — fast, reliable, and genuinely caring about our animals.”
James & Kylie T.
Defence family, multiple relocations
“Our cat is anxious at the best of times. The consultant gave us so much advice and called us as soon as she arrived safely. Exceptional.”
Priya S.
Sydney → Perth