Pet Travel Defence Families
Posting in or out? We’ve moved pets for Australian defence families for more than 50 years — with PACMAN-ready paperwork and genuine care at every step.
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For Defence Members
Pet Transport Services for Defence Members
Moving to a new post is challenging enough — bringing your pets shouldn’t add to it. We’ve delivered reliable, stress-free pet relocations for military families for over 50 years, and we know the process inside out.
With defence family staff on our own team, we have firsthand knowledge of the difficulties involved in relocating for a post. We empathise with the uncertainties and complexities — particularly when it comes to managing pet moves — and we’re here to support you every step of the way.
Dogtainers is well-versed in the intricacies of defence relocation, including your entitlements under the Defence Personal Property Manual (PACMAN). Our partnership with Defence Pets ensures your TOLL quotes are carefully structured to meet all approval requirements — optimising your chances of a successful reimbursement.
Move dates, Toll delivery schedules and Defence Housing Australia (DHA) availability can be uncertain. That’s why we build in flexibility, making adjustments at no additional charge right up until the day your pets are delivered to their new home.
Door to Door
Defence Pet Transport Services
We offer specialised pet transport tailored to defence personnel relocating to or from Australia. With 50+ years in the industry, we understand the requirements and regulations behind every import and export — ensuring a smooth experience for you and your companions.
Our dedicated team is well-versed in the requirements set by the Department of Agriculture, Water and the Environment (DAWE). We guide you through health certificates, vaccination protocols and quarantine regulations, and handle all logistics including transport, documentation and facility coordination — for moves within Australia or anywhere overseas.
Door-to-Door
Collection from your home through to delivery at your new posting.
Air & Road
Domestic and international routes with trusted airline partners.
Import & Export
DAWE permits, health certificates and full documentation handled.
Quarantine Coordination
We manage facility bookings and compliance on your behalf.
Entitlements
PACMAN Pet Relocation Benefits in Australia
A member is eligible to have the cost of pet relocation covered if the military is satisfied the costs are reasonable — assessed on the number of pets, how they’re transported, availability of discounted rates, and whether the animals are pets or used commercially.
Who can provide pet relocation services under PACMAN?
Pets can only be relocated by commercial providers specialising in pet transport and boarding, such as Dogtainers. These transporters must hold an ABN, conduct transports for profit, and be appropriately registered and licensed in their state or territory.
Is the benefit paid before or after transport is complete?
Either. Benefits can be paid before relocation if the member provides a quote or invoice from their pet transport provider, or afterwards by reimbursing the member based on the receipt for services provided.
How do you help maximise reimbursement?
Our Defence Pets partnership means your TOLL quotes are structured to meet every approval requirement up front, reducing back-and-forth and improving your chances of a smooth, successful claim.
Transitioning Out
Pet Transport After Leaving the Military
Your final relocation entitlements often extend to your pets when you separate or discharge from service. As you plan your move back to civilian life, the same PACMAN provisions that supported your postings can help cover the cost of bringing your animals to your new home.
Timeframes around your last day of service, removal of household effects and settling into new accommodation can all shift. We coordinate around your separation date and keep your booking flexible, so a change of plans never means a change of price.
Whether you’re settling locally or moving interstate, our consultants will confirm your remaining entitlements, prepare compliant quotes, and manage the journey end to end — one less thing to organise during a big transition.
A Guide for Defence Members
Preparing for Defence Pet Relocation
Careful planning makes for a smooth, stress-free journey. Here are the key steps to take before your pet’s relocation.
Obtain Health Certificates & Vaccinations
Research your destination’s requirements and consult your vet to ensure your pet is up to date on vaccinations and holds a certificate of good health before travel.
Research Pet Transport Options
Choose a reputable, experienced provider that specialises in defence relocations — knowledge of military pet travel brings real peace of mind during the process.
Acquire a Suitable Travel Crate
Crates must be “IATA-specified” — large enough for your pet to stand, turn and lie down comfortably. We offer IATA-specified crates for hire and sale and can advise on the right fit.
Introduce Your Pet to Their Crate
Acclimatise your pet well in advance with familiar toys, bedding and treats inside. Adaptil collars can also help soothe dogs before and during flights.
Customer Stories
We Reunited Pets & Their People
“As a defence family, our move was already stressful. Dogtainers handled the PACMAN paperwork and our Labrador arrived happy and calm. No such thing as a silly question with them.”
Sarah M.
Posting: Townsville → Canberra
“The TOLL quote was structured perfectly and our reimbursement went through without a hitch. The whole process — quote to delivery — was seamless.”
James & Lisa R.
Posting: Brisbane → New Zealand
“Our posting date kept shifting and they adjusted everything without charging us a cent extra. Genuine people who clearly love animals.”
Linda K.
Posting: Perth → Darwin
On the Day
Tips for a Comfortable & Stress-Free Journey
A few small things go a long way to keeping your pet calm and content while they travel.
Pack familiar comforts. Toys, bedding and items that carry your pet’s scent create a sense of security.
Keep routines steady. Maintain regular feeding and exercise before travel — but don’t feed within four hours of the flight.
Choose pet-friendly accommodation. Ensure a safe, comfortable environment is ready at your destination.
Stay calm and reassuring. Pets read your mood — offer plenty of attention and affection when handling them.
Keep them hydrated. Fit a spill-proof water container to the crate so fresh water is available throughout the journey.
Plan the arrival. Confirm collection and settling-in details so the reunion at your new posting is smooth.
WHY CHOOSE US
What sets Dogtainers apart
With over 50 years of experience, defence families on our own team, and genuine care for every animal in our charge — here’s why thousands of Australian military families trust Dogtainers.
50+ Years of Expertise
More experience than any other Australian pet transport company — domestic, international and complex moves.
Nationwide Coverage
Australia’s largest owner-operated network, with our own offices and staff in every state, including the NT.
Pet Welfare First
Temperature-controlled transport, IATA-compliant crates and careful handling at every stage of the journey.
Defence Family Know-How
Defence families on our team and a Defence Pets partnership mean PACMAN and TOLL paperwork done right.
Dedicated Consultants
Your own personal pet travel consultant — not a call centre. Real people who know your pet’s journey.
Licensed, Insured & Accredited
An official RSPCA partner and IPATA member, compliant with all Australian and international regulations.
Trusted by industry leaders and government bodies
Frequently Asked Questions
FAQs About Defence Family Pet Transportation
What Are The Costs Associated With Defence Pet Relocation?
The costs associated with pet relocation for military vets may include airfare, crates, veterinary visits, blood work, vaccines, health certificates, road transport to the final destination, and potentially boarding and quarantine expenses where necessary. Contact Dogtainers for a personalised quote based on your unique circumstances and needs.
What Is The Process Of Relocating Pets For Defence Families?
The process of relocating pets for defence families depends on whether you’re relocating domestically or internationally. International moves may include obtaining necessary health certificates and vaccinations, ensuring compliance with import/export regulations, arranging transportation with a reputable pet transport company like Dogtainers, and addressing any quarantine requirements. Domestic transports are much simpler, and can be organised and completed with a pet transport company in just a few days. Dogtainers can guide you through the process to ensure a smooth and stress-free relocation for your furry companions.
What Documents Are Required For My Pet's Relocation As A Military Member?
The specific documents required for pet relocation for defence members vary depending on the destination and other factors. Generally, you will need to provide proof of vaccinations, certificate of good health issued by an accredited veterinarian, and any necessary permits or import/export documentation. Dogtainers can assist you in understanding and obtaining the required documents for your pet’s relocation.
What Are The Quarantine Requirements For Pet Relocation When Coming To Australia Or Leaving As A Defence Member?
The quarantine requirements for pet relocation when coming to Australia or leaving as a defence member can vary depending on the country of origin or destination. It is important to check the specific quarantine regulations of the respective countries. Dogtainers can provide guidance on quarantine requirements and help ensure that your pet meets all necessary criteria.
How Long Does The Pet Relocation Process Usually Take For Military Members?
The duration of transporting military pets can vary based on factors such as the destination, transportation arrangements, and regulatory compliance. Domestic transport can be as quick as a few days. Exports will take at least one month. Imports to Australia will take at least 6-8 months. Once you’re aware of your situation, it’s recommended to contact a reliable pet transportation company like Dogtainers. We can handle the rest, including arranging pet boarding if necessary.
Are There Any Restrictions On The Types Of Pets That Can Be Relocated For Military Members?
There may be restrictions on the types of pets that can be relocated for military members, depending on the destination and specific regulations. Some countries have restrictions on certain breeds or species, such as “dangerous” breeds of dogs. Some airlines also restrict or prohibit the transport of Brachy Breeds, like pugs. It is advisable to check the import/export regulations of the destination country. Dogtainers can assist you in understanding any restrictions and finding suitable solutions for your pet’s relocation.
Can My Pet Fly With Me On Military Aircraft During Relocation?
No, your pet cannot fly with you on military aircraft during relocation. Instead, it is necessary to utilise a professional pet relocation company, like Dogtainers, who will arrange your pet’s travel through official commercial channels, such as air transport or road transport. These companies are experienced in handling the logistics of pet transportation and can ensure the safe and secure transport of your furry companion to your new destination.
Can I Transport My Pet With Me When I Am Posted Overseas?
Yes. If a member is posted to an external territory or Thursday Island for a period exceeding six months, the military will cover the reasonable costs involved in transporting their pet to the overseas posting location. Alternatively, in such cases, the military will also provide coverage for transporting the pet to a location within Australia of the member’s choice.
Can I Transport Multiple Pets During Defence Pet Relocation?
Yes, it is possible to transport multiple pets during defence pet relocation. The logistics and requirements may vary depending on the number of pets, their species, and the destination. Dogtainers can accommodate the transport of multiple pets, ensuring their comfort and safety throughout the journey.
Are There Any Specific Health Requirements For Pets During Defence Pet Relocation?
Yes, specific health requirements must be met for pet transport for defence members. Your pet should be up to date on vaccinations, including F3 for cats and C3 for dogs, and any additional ones required by the destination. A certificate of good health from a licensed veterinarian is often necessary to confirm your pet’s fitness for travel. Microchipping is required for identification purposes. Ensure your pet is free from parasites and follow airline regulations for crate size and ventilation. Professional pet relocation services like Dogtainers can provide personalised guidance to meet these requirements.