Some pet types and breeds will require licences and permits to travel interstate. Generally, this only applies to birds, reptiles, exotic animals, and farm animals (not limited). But best to check with state quarantine facilities on the requirements for entry to arrange these documents.

Our main stop-off points are located in Sydney, Brisbane, Melbourne and Canberra. We also provide stop points along the set routes.

Our set routes available currently include:

• Melbourne to Sydney; Sydney to Melbourne
• Brisbane to Sydney; Sydney to Brisbane
• Melbourne to Canberra; Canberra to Melbourne

Our set routes are subject to change according to travel demand and restrictions. So, please reach out to our friendly team if you would like to book road transport for your pet.

Our vehicles are temperature-controlled, and your pet will travel in a suitable travel crate with a water supply. In addition, our team stops every 2 hours to check on the pets to ensure their well being.

We have regular weekly and fortnightly runs depending on the demand for the specific destinations. Due to the recent flight cancellations caused by domestic travel restrictions, we have arranged more frequent road transport to help bring your pets home.

The easiest way would be to pick up your pet from our office locations.

We offer complimentary overnight boarding in the departure city of road transport. However, if you need overnight boarding at the destination port, there will be an extra boarding fee.

We can arrange delivery outside of the metro area for additional fees after your pet arrives at the destination city.

The price of road transport depends on your pet’s travel crate size. If it’s a smaller crate(PP 20-50), the road transport cost will be from $330 one way. If it’s a larger crate (PP60 or above), the road transport cost will be from $440 one way.

If you’re travelling from Canberra to Sydney or Melbourne, there will be an additional offshoot fee of $175 on top of the set transport cost, and our drivers will pick up your pet at a designated pick up point.

We have set routes to and from our office locations across Australia. If you are based far away from our current office locations and fixed routes, you can either drive your pet to a pickup point along the route. Alternatively, we can arrange an agent that can help collect your pet from your residence to the pickup point, please note that this service would incur additional costs.

There are a maximum of 30 pets in a van. If there are too many pets for a particular route, we may split the pets over two vans.

If your pet’s flight was cancelled, our team could rearrange the journey and book road transport for your pet. We will try our best to work out the best solutions without compromising the comfort and safety of your beloved pet.

If we successfully booked a replacement road transport for your pet, our team will calculate the price difference to the price of the original flight booking. If the road transport fee exceeds the original flight ticket, we will request the owing balance. On the other hand, if the road transport fee is lower than the flight, we will arrange a refund of the difference.

All road transport bookings have to be confirmed two business days before the travel date, and based on the availability. We are experiencing high demand, so we would advise you to book ahead to avoid disappointments.

Please talk to our friendly pet travel experts at 1300 13 52 52.

The estimated required time for each route would be as follows:

• Melbourne to Sydney; Sydney to Melbourne (13 hours)
• Brisbane to Sydney; Sydney to Brisbane (12 hours)
• Melbourne to Canberra; Canberra to Melbourne (7 hours)

Yes.

We stop every 2 hours to check on the pets. Unfortunately, there’s no food allowed on route, but our team would ensure there’s enough water for them to stay hydrated. For overnight boarding, we provide dinner. However, we would recommend owners supply food for the night to avoid upset tummies.